My Fresh Air
Shipping, Delivery and Return Policy
My Fresh Air (myfreshair.in) commits to provide quality products, packaging & delivery to our customers. We have tied up with reputed courier agencies for safe and timely delivery within India. We do not ship products out of India. There is free shipping on orders above ₹ 2,000.
My Order is Delayed
Returns & Refunds
- The product is not damaged while in your possession.
- The product is not different from what was shipped to you by myfreshair.in.
- To ensure successful return, return the product in original condition with brand’s / manufacturer’s box, MRP tag intact, user manual if any, and all the accessories therein.
- Any plants listed in myfreshair.in is non-returnable as these will perish due to 2-way transit stress. But we commit that every plant will arrive at your doorstep in good condition.
Return Pickup & Self Return for Non Plant Products
Return pick-up is available for eligible pick up addresses and eligible products, provided there are no shipping restrictions. In case pick up is not available, the customer will be asked to self-ship the product. Once we receive the product (s), a refund will be issued to your original payment method, in accordance with myfreshair.in refund policy.
If any product needs to be self shipped, then you can use any courier service of your own choice that has package tracking capabilities. You will need the following return documentation to initiate return.
- A copy of invoice sent by myfreshair.in
- Declaration of product details, value and return reason (paste on the return package).
- A return label from myfreshair.in (paste on the return package).
- Return shipping charges will be refunded in accordance with myfreshair.in refund policy.
Received a Damaged or Wrong Non-Plant Product
Products other than plants are returnable only if you have received them in a condition that is physically damaged, defective.
The issue has to be informed along with the defective product’s image and returned within 7 days after delivery.
The amount shall be refunded within 6-7 days after receiving the product back.
We are there to help you.