My Fresh Air

Shipping, Delivery and Return Policy

My Fresh Air ( commits to provide quality products, packaging & delivery to our customers. We have tied up with reputed courier agencies for safe and timely delivery within India. We do not ship products out of India. There is free shipping on orders above ₹ 2,000.

Shipping Timeline

The orders are dispatched by us within 2-4 working days and are normally delivered to your address within 7-8 working days from the date when the order has been placed. We will email or message you on order receipt, dispatch and delivery. You can also write us at or WhatsApp at 9903918261 for tracking your order status.

My Order is Delayed

We take great effort to deliver you the right product and on right time. In case any product is delayed, partially delivered or not delivered you can track your order at or contact us at 9903918261.

Returns & Refunds

We at ensure quality products to your doorstep. If you are not happy with your purchase, then, other than plants, we will accept returns and exchanges on unopened products within 10 days of purchase. All non-plant products listed on are returnable on the following conditions:
  • The product is not damaged while in your possession.
  • The product is not different from what was shipped to you by
  • To ensure successful return, return the product in original condition with brand’s / manufacturer’s box, MRP tag intact, user manual if any, and all the accessories therein.
  • Any plants listed in is non-returnable as these will perish due to 2-way transit stress. But we commit that every plant will arrive at your doorstep in good condition.
If you have more queries you can simply reach out to our customer support team at:
  • Email Us at
  • WhatsApp us at 9903918261
  • Return address:
      My Fresh Air
      54, 10, Debendra Chandra Dey Rd, near ITC Sonar,
      Tangra, Kolkata, West Bengal 700015

Return Pickup & Self Return for Non Plant Products

Return pick-up is available for eligible pick up addresses and eligible products, provided there are no shipping restrictions. In case pick up is not available, the customer will be asked to self-ship the product. Once we receive the product (s), a refund will be issued to your original payment method, in accordance with refund policy.

If any product needs to be self shipped, then you can use any courier service of your own choice that has package tracking capabilities. You will need the following return documentation to initiate return.

  • A copy of invoice sent by
  • Declaration of product details, value and return reason (paste on the return package).
  • A return label from (paste on the return package).
  • Return shipping charges will be refunded in accordance with refund policy.

Received a Damaged or Wrong Non-Plant Product

Products other than plants are returnable only if you have received them in a condition that is physically damaged, defective.

The issue has to be informed along with the defective product’s image and returned within 7 days after delivery.

The amount shall be refunded within 6-7 days after receiving the product back.

Just reach us at or call us at 9903918261 to start the process.

We are there to help you.

My Plants looks dull and withered after I receive it, what may be the reason?

Please note that the plant may look a little dull due to transit stress. Please read the following guide for its care Rest assured that proper care and exposure to optimum sunlight and watering will return the plant to its natural healthy state. If you have any queries on your plant health, please contact our support team:
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Know Your Home Air

Gas heating systems, leaking chimneys, fire places emits carbon monoxide, nitrogen dioxide and other harmful pollutants. Plastics and common household cleaners, paints, paint thinner often placed under the kitchen sink, release Volatile Organic Compounds (VOCs), when used and stored. Overheating of non-stick cookware releases toxic fumes. Pesticides we use in and around the home also release various chemical and semi-volatile compounds.


Harmful effects
Carbon monoxide causes headache, dizziness and fatigue. These often cause eye, nose, and throat irritation, nausea, and can also damage the liver, kidney, and central nervous system. Fine particles are produced during all kinds of combustion which lead to acute and chronic effects to respiratory and cardiovascular systems.

Pet dander and hair, carpet, rugs, upholstery furniture are main source of dust mites, fungus, and bacteria. A dirty filter of air conditioners acts as a reservoir for dirt, dust and other airborne contaminants that are continuously circulated back into your breathing air. Secondhand smoke from cigarettes, other tobacco products and mosquito coil emits VOC’s and formaldehyde and various particulate matters. CO2 released from our lungs is exhaled in the air which pollutes the air if the place is too crowded or there is less ventilation.


Harmful effects
All these can trigger coughing, nosebleeds, shortness of breath, dry mouth, vomiting,
digestive tract problems, depression, allergy and asthma attacks, and other respiratory illness.

Shower, faucets and other water sources are main cause of humidity and mold. Bathroom cleaners and personal care products like toothpaste, soaps, facial tissues, detergent, fabric softeners, air fresheners, deodorizers, hair sprays, disinfectants, are full of VOC’s and chemicals which emits harmful pollutants.


Harmful effects
Mold can cause allergic reactions, asthma and other respiratory ailments. VOC’s and toxic chemicals released in the bathroom can causes eye, nose, and throat irritation, nausea and respiratory problems. All these products release harmful pollutants while they are used also when they are stored.

A bedroom contains many sources of indoor air pollution. Mattress, pillow and blankets, soft toys, are the reservoirs of dust mites, fungi and bacteria. Furniture, carpets, paints and beauty product like hairspray, nail polishes, perfumes, deodorants etc off gas VOC, formaldehyde and toxic gases into the air.


Harmful effects
These pollutants make the air unhealthy which leads to allergy, asthma attacks, dizziness, headache, fatigue and other respiratory ailments.

Second-hand smoke
Second hand Smoke is a mixture of the smoke given off by the burning of tobacco products, such as cigarettes, cigars or pipes and the smoke exhaled by smokers. Secondhand smoke is also called environmental tobacco smoke (ETS). Passive smoking can lead to coughing, excess phlegm, and chest discomfort. NCI (National Cancer Institute) also notes that spontaneous abortion (miscarriage), cervical cancer, sudden infant death syndrome, low birth weight, nasal sinus cancer, decreased lung function, exacerbation of cystic fibrosis, and negative cognitive and behavioral effects in children have been linked to ETS. Secondhand smoke exposure commonly occurs indoors, particularly in homes and cars. Secondhand smoke can move between rooms of a home and between apartment units.

Guest Bathroom

Central heating and cooling systems and humidification devices
The air filter in your HVAC system is the front line of defense against poor indoor air quality. A typical central heating and cooling system circulates over 1,000 cubic feet per minute of air through the filter. This means the entire air volume in your house passes through the filter multiple times every day. A dirty filter, however, can actually make indoor air quality worse by acting as a reservoir for dirt, dust and other airborne contaminants that are continuously circulated back into your breathing air. In addition to driving up your utility bill, a clogged air filter will allow all that dust and debris that should be filtered out to be re-circulated back into your home. This can cause chronic allergies and especially be dangerous for people with asthma or other respiratory conditions.

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